All prices are in UK Pounds and are inclusive of VAT at the current applicable rate.

Our system automatically acknowledges receipt of your order, but mere acknowledgement of receipt does not constitute acceptance of your offer to purchase the item(s).

Although we endeavour to hold stock of all items on our site this cannot be guaranteed so that by acknowledging receipt of your order we are not creating a binding obligation to supply what you have ordered but which we do not have in stock.

In the event of unavailability for whatever reason we will advise you of the position when we receive your order and await your subsequent instructions.

You can order in the following ways:

1.

On-line using the on-line order form.

2.

By fax or by her post using a copy of the on-line order form and sending it to our contact address - (Contact us).

3.

By phone using our contact telephone numbers - (Contact us).

We accept payment in the following ways:

1. 

By credit card - MasterCard, Visa or Switch

2. 

By cheque or postal order. Cheques should be made out to "Tom's Place".

We will not charge your credit card or bank your cheque until your order is ready to dispatch.

We deliver to destinations within mainland UK only. Most orders will be sent out within seven days but please allow twenty-eight days for delivery.

We aim to keep the return or exchange process as simple as possible.

We believe you will be delighted with your purchases but there may be occasions when you feel it necessary to return an item. You have a statutory right to a cooling off period of 7 days starting from the day after the receipt of your goods within which to cancel your order for whatever reason.

For any unwanted goods please advise us within 10 working days of your receipt of the goods that you wish to cancel the order and return the goods. A full refund will then be made within 30 days of receiving notice of cancellation. All you pay for is the return postage.

If you return an item to us, which is faulty, you did not order or for any other reason that is our fault we also pay you the cost of postage. If this happens, please contact us first; using the contact details on (Contact us) and we will let you know how you should return the item to us.

You will be responsible for any return until they reach us. For your protection we suggest using a secure delivery method, which requires a signature upon delivery.

If you need to contact us our offices are open (Monday to Saturday), 9.30am - 5.30pm, outside those hours you can either leave a message on the answer phone, fax us or e-mail us using the contact details specified on (Contact us). Call charges are at normal BT rates.

We welcome all feedback about our service and try to deal with any difficulties or problems as quickly as possible. In most cases any problems can be resolved immediately by phone but if not we will advise you within 72 hours with an expected timescale for solving the issue.

If you have any special request please let us know at the time of ordering and we will do our utmost to help.

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent.

If you do not want us to send you any marketing material in the future please tell us using the link privacy@gototomsplace.com

The type of information we will collect about you includes:

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law .

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about any privacy matter, you should email us at privacy@tomsplace.com

(In accordance with the Privacy & electronic Communications Act passed into law11 Dec 03) - "We do not send random marketing emails to personal email addresses (spam).

These terms are governed by the laws of England and Wales and in the event of any dispute will be decided only by the courts of England and Wales.

The above terms and conditions do not affect your statutory rights as a consumer.